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FAQs

Frequently Asked Questions

Answers to the questions we're asked most often — booking, pricing, delivery, and how we operate across Zimbabwe's key towns and specialist categories.

General & Getting Started

Do you photograph outside Harare?+

Yes. We're based in Harare but travel regularly to Mutare, Bulawayo, Kwekwe, Kadoma, Marondera, Gweru, Masvingo, Zvishavane, Victoria Falls, Hwange, Chiredzi, and Bindura, with regional capability across South Africa, Mozambique, Zambia, and Botswana for agency and hospitality clients.

Do you offer video as well as photography?+

Yes, for select categories — particularly weddings (highlight films) and corporate events. Photography is our primary focus; video is offered as an add-on or combined package where relevant.

What is your typical turnaround time?+

5–7 business days from the shoot to final gallery delivery, as standard. A 48-hour rush option is available at an additional fee for time-sensitive needs.

Do you travel internationally or regionally?+

Yes. We work with agencies and hospitality groups running campaigns across South Africa, Mozambique, Zambia, and Botswana. Multi-location and multi-country bookings are custom-quoted.

Booking & Pricing

How much does a photography session cost?+

Pricing varies by category and package — portrait and event sessions start from $150/hour, hospitality property shoots from $450, and weddings from $600. See our Pricing & Packages page for full details, or request a quote for an exact figure based on your brief.

Do you require a deposit?+

Yes — a 50% deposit is required to confirm your date, with the balance due on delivery.

What is your cancellation or rescheduling policy?+

We ask for as much notice as possible. Specific terms are confirmed at booking and included in your quote.

Do you offer packages, or only hourly rates?+

Both. Most categories offer flat half-day and full-day packages alongside hourly rates, and we offer monthly and annual retainers for clients with recurring needs.

Can I get a custom quote for my project?+

Yes — Brand/Advertising, Mining & Industrial, and Diplomatic/Government work is always custom-quoted, since scope varies too much for a fixed rate. Share your brief and we'll come back with a clear quote.

Do you offer discounts for retainers or repeat bookings?+

Yes. Our Retainer & Annual Partner packages offer a blended discounted rate for clients who need a standing photography relationship rather than one-off bookings — see the Pricing page for tiers.

On the Day

How many images will I receive?+

This depends on the package and hours booked — each package on our Pricing page states an approximate edited image count, so you know what to expect before booking.

Who selects the final images?+

We select the final edited images by default, for faster turnaround and consistent quality control. Client-selection is available on request.

Can I request specific shots or a shot list?+

Yes — we encourage it. Sharing a brief, shot list, or run-of-show in advance helps us deliver exactly what you need, especially for corporate events and conferences.

Do you work with event planners and other vendors?+

Yes, regularly. We integrate into existing event workflows and briefs, and work alongside decor, catering, and other vendors on the day.

What happens if there's bad weather for an outdoor shoot?+

We plan alternative timing or backup locations where possible; this is discussed as part of your booking confirmation.

Delivery & Usage

How will I receive my photos?+

Via a private online gallery, delivered within your agreed turnaround window.

What file formats do you deliver?+

High-resolution, professionally edited JPEG files, suitable for both digital and print use.

Can I use the images for advertising or marketing?+

Standard packages include marketing and social media use. National campaign or billboard licensing is quoted separately — let us know your intended use when booking so we can confirm the right usage terms.

Do you offer printed albums or prints?+

Yes, for select categories — particularly weddings, where a premium printed album is included in our top-tier package.

Can I request a rush turnaround?+

Yes — a 48-hour rush delivery option is available at an additional fee, subject to availability.

Specialist Services

Do you offer drone photography?+

Yes — drone coverage is available as an add-on ($250/session), commonly used for hospitality properties, real estate, large events, and mining sites. Availability depends on location and airspace restrictions.

Can you photograph mining sites or restricted-access locations?+

Yes. We're experienced with site access requirements, safety induction, and the discretion needed for mining and industrial environments — this work is custom-quoted per site.

Do you photograph diplomatic or government events?+

Yes. We understand the protocol and discretion required for embassy functions, official ceremonies, and government engagements — this work is custom-quoted.

Do you offer documentary or NGO photography?+

Yes. We provide honest, real-world documentary photography for NGOs and development organisations, including donor-report and field-visit coverage.

Do you offer monthly content creation retainers?+

Yes — our Content Creation for Brands retainer provides ongoing monthly photography and short-form video for businesses that need consistent content rather than one-off shoots. See the Pricing page for tiers.

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Still Have a Question?

If you don't see it answered here, reach out directly — we're happy to talk through your brief.

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